Policy – Safeguarding


This policy has been put in place to ensure that Making Miracles commits to Safeguarding children, young people and adults.


  • Making Miracles will support vulnerable parents as we will support those who have high risk pregnancies or parents of babies who are likely to be born prematurely.  Making Miracles will, therefore, work within the ethos of Medway Council’s Safeguarding Policies and principles to ensure that those parents are protected and kept safe at all times
  • All parents and volunteers will be kept free from harm regardless of gender, ethnicity, disability, sexuality or religion
  • We will provide advice and support to all our parents so that the information, support and care they receive enables them to make their own decisions based on accurate and timely information provided to them
  • Making Miracles will follow the principles and guidance of “No Secrets” in terms of our Safeguarding policy
  • It is the duty of all volunteers and those supporting Making Miracles to identify and report abuse.  All volunteers will be provided with our policy statement as part of their induction to volunteering for us.  The Board of Trustees will review annually volunteers understanding of this statement with new volunteers.

If you have reason to believe that an adult at risk is subject to emotional abuse.  If an allegation of abuse is made by an adult at risk or a third party:

  • The person to whom the disclosure was made will make a note of the time and date that the allegation was made, who made the allegation, and the nature of the allegation.
  • The person to whom the disclosure was made will record only the facts, preferably in the language / words used by the person making the allegation, and will not ask any questions which may seem to be ‘leading’.
  • The person to whom the disclosure was made will then report the allegation to the nominated person (Sally Howells or Kelly Wells) immediately – and the person making the allegation will be made aware that this will happen. The person making the allegation will also be made aware that whilst the nominated person will not automatically report the allegation to the authorities, this may be a possibility.
  • Making Miracles will not participate in any form of ‘investigation’, i.e. must not start a process of ‘fact finding’. If Making Miracles is subsequently required to take part in a criminal investigation or a Serious Case Review, the nominated person will speak to staff/volunteers direct.
  • In the majority of cases Making Miracles should offer to support the person making the allegation and make them aware of the options that are available to them, i.e. contacting the local social services or police. In some cases the adviser may offer to help them make initial contact with these agencies.
  • If, however, there is a clear and immediate danger to an individual then confidentiality will be broken, and priority given to the safety of that individual.
  • Equally if a client or third party makes an allegation of abuse, and it becomes clear to Making Miracles that no further action has been taken since the interview, then it may be that Making Miracles decides to take steps to report the allegation.

If the nominated person is considering reporting allegations of abuse and / or breaching confidentiality, they will seek the assistance of the Medway Safeguarding team.

Protecting adults at risk from abuse and volunteers from allegations of abuse:

No member of Making Miracles will:

  • Visit an adult at risk in their home unless on an official pre-arranged visit
  • Transport an adult at risk alone in their car unless prior arrangements have been made with the Founder or Secretary of making Miracles or in case of a medical emergency
  • Allow an adult at risk into their home
  • Engage in rough physical games – apart from structured sports activities which may be part of a community event etc.
  • Allow or engage in inappropriate touching of any form
  • Allow an adult at risk to use inappropriate language unchallenged
  • Make sexually suggestive comments about or to an adult at risk, even in fun
  • Let allegations an adult at risk makes go unchallenged or unrecorded
  • Do things of a personal nature for an adult at risk that they can do for themselves
  • Lend money to or borrow money or possessions from an adult at risk. They will not agree to make any purchases, or undertake any financial transactions, on behalf of the client.

If it is recognized that a child, young person or adult may seek you to share information about abuse or neglect, or talk spontaneously when you are present, you must do as follows:

  • Listen carefully to the person. Do not directly question them
  • Give the person time and attention
  • Allow the person to give a spontaneous account; do not stop them if they are freely recalling significant events
  • Make an accurate record of the information you have been given, taking care to record the timing, setting, people present, the persons presentation as well as what was said. Do not throw away as it may later be needed as evidence
  • Use the person’s own words where possible
  • Explain that you cannot promise not to speak to others about the information they have shared – do not offer false confidentiality


If you are concerned about a child, young person or adult you must share your concerns.  Initially you should talk to the Operations Manager or Chairman within Making Miracles.  If one of these people is implicated in the concerns you should discuss your concerns directly to a member of the Board.

The nominated individual who will be the designated lead for safeguarding

with Making Miracles is Kelly Wells, CEO. Contact may be made via email to kelly@makingmiracles.org.uk.  This should be the first point of contact service users and volunteers should approach initially with any concerns.  If on holiday or unavailable contact should be made with the second nominated officer Sally Howells, Chairman of the Board and initial contact through emails should be sent to sally@makingmiracles.org.uk.


The effectiveness of this policy will be reviewed on an annual basis by the Board of Trustees.